The “Client from Hell”—Myth or Reality?
It’s fun to complain about the annoying things our clients say & do. It’s necessary for any service provider to have a safe, understanding space to vent and roll their eyes and share screenshots of ridiculous emails. It helps to have a squad you can call on to help you navigate a difficult situation or craft a “you’re fired” email.
A “client from hell” is, most of the time, just a person running a business.
You’re probably not the only service provider they’re engaged with, and entrepreneurship is amplifying their strengths and weaknesses, just like it amplifies *your* strengths & weaknesses.
A good deal of the time, clients hire service providers because they tried to do the thing themselves, and they failed. And they probably feel some type of way about that.
So all of that is part of the package, whether the client is aware of it or not. And being all sensitive-like, we (HSPs and neurodiverse service providers) can often perceive these behind-the-scenes forces more easily than others.
It’s a weird paradox, right?
We have the capacity to view the “client from hell” through a more nuanced, lens, to view them with compassion and care—which *should* help us take their behavior less personally…
…and yet our sensitivity means we’re ALSO more affected by these clients’ shitty and/or careless behavior.
This feels like the definition of highly sensitive person problems. Will you tell me about the last “client from hell” experience you had, and what you did about it? (Note: no names please. This isn’t about shaming our clients.)
Samantha Pollack is a Copywriter & Creative Director who works with ethically minded, mission driven businesses who are actively trying to reshape our culture (and possibly tear down the patriarchy). She’s also the founder of The Highly Sensitive Business Owner, a 12-week online program that helps HSPs & neurodivergent business owners create healthier, more sustainable systems in their work.
Sam also writes about feminism, privilege, pop culture, entrepreneurship, the creative process, and whatever else is on her mind. She currently lives in Asheville, NC.
Emails for cult thought leaders.
Want to learn how to craft emails that inspire action and engagement WITHOUT the “tried and true” (cough: patriarchal) norms we’ve all been taught?
I’m doing it, and I can show you how to do it, too.
(But sometimes, I also like to write about the books I’m reading, or the creative process, or the entrepreneurial experience, or why I hate Steve Jobs, or how I met my BFF. I’ll send you emails like that, too.)
*Just kidding. It’s only an email list.
Books. Cats. Rants. Drawrings.
(and every couple months or so, an unexplained absence 🤷🏻)